When will I get my order?
Usually, it takes 3–7 days to manufacture an order, after which it’s shipped out.
The shipping time depends on your location and especially during these times of COVID-19 almost always take longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including shipping carriers and customs services, as the entire world is grappling with challenges.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- a) Check your shipping confirmation email for any mistakes in the delivery address
- b) Ask your local post office if they have your package
- c) Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at email@example.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping for the replacement will be at your own cost.
From where will my order ship?
We work with an on-demand order fulfillment company with facilities worldwide, so the order ships from the closest facility to the delivery address.
Will I be charged customs for my order?
An additional customs and tax fee will occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks’ time and let us know what happened. Add photos of the damaged product, your order number, and any other details you may have about your order within 4 weeks after the misprinted/damaged/defective item has been received. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org
Before you return a product
Please, always contact us at email@example.com before returning any products. Generally, our return policy doesn’t cover buyer’s remorse or products ordered in the wrong size, so we won’t be able to issue you a refund for the order. Thank you for understanding. Returns for undamaged products, face masks, as well as size exchanges are at your expense.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items, not for wrong sizes or buyer’s remorse. If you have received the wrong items or damaged items, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Any claims for misprinted/damaged/defective items must be submitted within 1 week after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our fulfillment facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity without us issuing a refund.
Sealed goods, such as but not limited to face masks, are not suitable for return due to health or hygiene reasons, won’t be available for reshipping and will be disposed of without issuing a refund.
Notification for our customers in the EU:
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer’s specifications or are clearly personalized;
- sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore we reserve the right to refuse returns at our sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.